Help desk

İşin təsviri

Here's how you'll be helping:

• Provide on-site and remote desktop support
• Perform on-site moves, adds, and changes
• Perform desktop support for all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software
• Provide IT support relating to technical issues involving desktop PC’s, laptops, printers, scanners, remote access, phone systems (including cell phones), copy machines, and access to these systems
• Confirm system backups occur
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
• Perform access solution support: VPN and Terminal Services
• Communicate with users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages through the use of the ticketing system
• Work with the Service desk dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Escalate service requests that require higher engineer level support
• Follow established department procedures for documenting user problems and resolutions
• Carry out responsibilities and assignments in a manner that meets supervisor expectations
• Demonstrate the ability to complete job objectives in a timely manner
• Plan and organize assignments and work flow to achieve maximum efficiency
• Demonstrate positive behavior characteristics such as attitude, initiative, cooperation, adaptability, fairness, ingenuity, and dependability
• Demonstrate the ability to actively listen to user problems and convey a commitment toward finding a timely resolution of the situation
• Demonstrate the ability to read and interpret technical information, capable of writing documentation and training others in the use of computer use including complex subjects

Will be a plus(desired but not required):

This is very good opportunities for growth in career as moving to junior devops/engineer position is possible and will be supported.

• A minimum of two years of experience in a help desk and customer support environment supporting various hardware, software, and peripheral equipment
• CCNA level networking
• Initial automation scripting skills
• Initial system administration experience
• Want to learn and grow, ready to take challenging tasks
• Experience or theoretical knowledge of VoIP

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