Store Manager

İşin təsviri

Key Responsibilities:

• Take ownership for the results and success of the Store
• Lead the Store Team in all aspects of delivering an unbeatable coffee experience to every customer all of the time
• Hold regular team meetings to communicate all key information
• Ensure all marketing updates and new POS are implemented and maintained effectively
• Ensure Costa Collect and Delivery orders are processed within expected standards
• Accountable for adhering to all aspects of health and safety within the store – for customers, team members, and external visitors
• Keep up to date with Health and Safety legislation and business guidelines
• Ensure personal and compliance learning, including allergens, food safety, health and safety is up to date and executed to Costa brand standards across the whole team
• Ensure the right number of team members are on shift at the right times to maximize sales opportunities and deliver great customer service
• Manage daily and weekly labor hours in line with target
• Responsible for ensuring that brand and operational standards are consistently delivered at all times
• Ensure that the store is opened/closed and operated in line with all Costa standards, policies and procedures
• Ensure that the Store has 100% supply of items for the customer whilst delivering the budgeted margin/profit
• Analyze and act upon financial/performance data to enable the Store to run in the most efficient and profitable manner
• Keep up to date with all business communication and cascade understanding of relevant communications to the store team.
• Ensure all company policies and procedures are in place and carried out when maintaining cash and stock security
• Deal with and resolve customer complaints in line with company policy/procedures
• Recruit, train, coach, develop and retain a highly capable team
• Ensure the team adhere to brand standards and deliver an unbeatable customer experience
• Support other stores upon request of Operational & Brand Manager
• Prepare for and input into regular business reviews with Operational Manager.

Key Skills/Qualification:

• Minimum of 3 years of experience in a similar role, preferably in the food and beverage industry.
• Excellent customer service skills and ability to work well under pressure.
• Strong organizational and time-management skills.
• Ability to work flexible hours, including weekends and holidays.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Knowledge of basic accounting principles and ability to manage inventory and order supplies.
• Knowledge of health and safety regulations and ability to maintain a safe and clean store environment.
• Fluency in Azerbaijani and English is required.

If you feel you have the skills, experience and approach necessary to perform this role, please apply via the following email.

Email:  [email protected]

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