Front Office Supervisor

İşin təsviri

Key responsibilities:

  • Ensures Outstanding customer care at all times.
  • Maintains a friendly, professional, cheerful and courteous demeanor at all times.
  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
  • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Cross checks all billing instructions are correctly updated
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Attends meetings as required.

Requirements and skills: 

  • Previous Hotel Front Office background is must
  • Knowledge of Azeri, English, Russian is required
  • Understanding of all hotel management best practices 
  • Hands-on experience with Hotel Management System (PMS)
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem solving and multitasking skills
  • Ability to work flexible hours
  • Strong sense of responsibility and professional presentation

Transportation to/from Baku/Meal/Accommodation at Staff House is provided.

Interested candidates are requested to submit their CV preferably in Word or pdf format by specifying the Job Title in the subject line.

Only short listed candidates will be contacted.

Email: [email protected]