İşin təsviri

Responsibilities:

Contributes to the smooth and efficient running of the Reception within the Front Office Department
Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Meets and greets all guests and assists with registrations.
Ensures the strict control of room keys.
Prepares welcome cards and keys for arrival FIT guests.
Ensures accurate knowledge of hotels and the tourism in the city / country.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Front Office function as dictated by the industry, company and hotel.

Requirements:

Communicates messages effectively both verbally and in writing
Excellent communication skills, able to deal effectively with a wide range of people
Representative of the employee grooming standards
Ensures uniform and personal appearance are clean and professional
Highly intuitive person
Speaks with others using clear and professional language
Professional Telephone Skills
Fluent in English and Azeri; Russian
Pleasant personality; friendly and smiling
Strong interpersonal skills, with a real empathy for people and desire to help them
Ability to work with other departments within the hotel particularly Housekeeping and Reservations
Undergraduate degree – preference given to Hospitality or business-related degrees
Computer literate (essential); operational knowledge of OPERA (desirable)
Ability to make effective use of Front Office equipment (essential)
Previous working experience in direct-guest- contact positions (desirable)
Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
Excellent guest interaction and general verbal communications skills
Demonstrates effective listening skills
Able to work in shifts; flexible and willing to work extended hours when required
Seeking long-term career with Hyatt

Interested candidates should send the CV to the following email address.

Only short-listed candidates will be contacted.

İş detalları

Guest Service Officer (Front Desk Receptionist)