Operations Manager

İşin təsviri

What are expected from the candidate:

• Demonstrate financial comprehension of the café’s budget and P&L
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
• Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system.
• Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
• Ability to engage with guests in regards to music both current and past.
• Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to their own personal and professional growth.

What qualifications the candidate need to possess:

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant
• Fluency in Azerbaijani and English are must, multiple language abilities are desirable
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Ability to learn and bring "out of the box" ideas to their team
• Genuine enthusiasm and aptitude for serving people
• High level of business acumen and common sense
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization

What successful candidate gets:

• Competitive base salary
• Opportunity to work in an international and diverse team
• Becomes a part of Pasha Group
• Medical insurance
• Remarkable Saffron discounts in more than 30 best restaurants

Please note that position is open for candidates possessing Azerbaijani citizenship only. 

Please indicate the name of the position you are applying for in the subject line of the application email. 

Otherwise the candidacy will not be considered in the review process of the applications collected.

Only shortlisted candidates will be invited to the further stages of the recruitment process.

Deadline for applications – July 31, 2022.

Saffron Group tərəfindən digər vakansiyalar

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• Restaurant Manager (Pasifico)
• Ofisiant