Junior IT Help Desk

İşin təsviri

Job description:

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Testing and evaluating new technology.

Requirements:

• Higher education (technical education is preferable)
• Fluent Azerbaijani and Russian languages
• Knowledge of English language(minimal conversational skills, ability to read and translate technical documentation)
• Minimum 1-2 years of work experience in similar position
• Knowledge and work experience with Windows OS 
• Advanced knowledge and experience in Configuring and deploying Windows 
• Advanced knowledge of MS Outlook, Word, Excel
• Good troubleshooting skills 
• Knowledge of Windows Domain, LAN
• Knowledge and experience in working with printers and print servers
• Mounting passive and active network and other computer related equipment
• Repairing/assembling computer equipment
• Attentiveness
• Good customer service skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel and customers at all levels
• Recommended certification required: CCNA or Microsoft MCP, CompTIA A + Strong work ethic

Please send your CV to e-mail address with “Junior IT Help Desk” in email subject

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