Assistant Operations Manager

İşin təsviri

Key Responsibilities:

• Monitor the co-ordination between all departments for smooth & efficient operations.
• Monitors Sales & marketing activities and results. Leads or participates in sales and marketing meetings.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Directs and organizes activities of HODs in order to achieve the employee satisfaction, budgeted income and standardized service. 
• Participates in the meeting related to the hospitality field and should be informed about the government regulations relevant to the hotel industry. 
• Inspecting all departments with their respective manager for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Control and check the quality of the service provided within the hotel in accordance with accepted service standards. 
• Identifying staff learning needs and assisting with development.
• Assessing and reviewing customer satisfaction and service recovery process.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Overseeing the budget to ensure that costs do not exceed revenues.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Deal with maintenance issues, renovations etc.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

Requirements and Skills:

• Degree in Business Administration, Hotel/Hospitality management or relevant field is advantage
• Previous hotel background is must
• Previous Rooms Division experience in the same or similar role and the knowledge of Opera PMS is advantage
• Fluency of Azeri, English, Russian is required
• Assist General Manager in managing the Hotel Operations
• Assist the control of the hotel budgets and company strategic plans
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Excellent customer service skills as well as business mindset
• Demonstrable aptitude in decision making and problem solving 
• Reliable with an ability to multi-task and work well under pressure
• Ability to work flexible hours

Transportation to/from Baku/Meal/Accommodation at Staff House is provided.

Email: [email protected]

Interested candidates are requested to submit their CV preferably in Word or pdf format by specifying the Job Title in the subject line.

Only short listed candidates will be contacted.

The deadline for the applications is 25 June, 2022.

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