Food & Beverage Supervisor

İşin təsviri

Education & Experience:

  • High School diploma or equivalent and/or at least two years of progressive experience in a hotel or a related field required.
  • Smart serve Certification is mandatory; refresher may be requested.
  • Sound knowledge of meetings and catering set-ups and F&B or catering experience.
  • Experience with scheduling is an asset.
  • Able to work a flexible schedule with availability including days, evenings and weekends.

Physical Requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

General Requirements:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Fundamental Requirements:

  • Monitor day-to-day F&B operations and take needed action to ensure standards of product presentation and service are being maintained.
  • Work side-by-side with and in the capacity of banquet / conference servers to fulfill the operational requirements of the day.
  • Supervise staff in absence of the Hospitality Supervisor, in accordance with business needs, productivity and service standards.
  • Respond to guest inquiries and coordinate special arrangements and requests for F&B.
  • Circulate through each banquet area to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints.
  • Check conference, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
  • Assist in developing and managing adherence to departmental policies and procedures.
  • Monitor & maintain inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
  • Assist in the Health & Safety program by ensuring that section 27 of the Occupational Health & Safety Act (OHSA) are being followed; assist with employee training and accident investigations; assist in coordinating Health & Safety training within the department.
  • Other tasks as assigned by management

What we expect from you:

  • Bring your best every day
  • Put our guests first
  • Strive to exceed expectations in all you do

What you can expect from us:

  • Best-in-class training and career development 
  • Supportive and engaged team
  • Fast paced fun environment

Salary: is announced during the interview

How to apply?

Please send your resume to e-mail with the subject ‘Food and Beverage Supervisor

Email: [email protected]

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