Guest Service Agent

İşin təsviri

Key Responsibilities:

• Greet guests in a friendly and professional manner, handle check-in and check-out processes efficiently.
• Provide information about hotel services, room types, promotions, and discounts.
• Respond to guest inquiries and resolve any issues or complaints promptly.
• Answer phone calls and liaise with other departments as necessary.
• Manage the reservation system, allocate rooms, and update guest information.
• Prepare daily reports and manage cash transactions.
• Adhere to hotel policies and procedures, ensuring compliance with safety and confidentiality requirements.

Requirements:

• At least 6 months of experience in a related field.
• Proficiency in Azerbaijani, English, and Russian languages.
• Excellent communication skills with a customer-oriented approach.
• Computer skills, particularly in MS Office and hotel management software (e.g., Opera).
• Must be calm, responsible, and detail-oriented.

Preferred Qualifications:

• Previous experience in the hotel industry.
• Self-motivation and the ability to work well within a team.

What We Offer:

• Competitive salary.
• Medical insurance
• Opportunities for professional development and career growth.
• Friendly and supportive work environment.

If you believe you are the right fit for this role, please send your CV to the mailbox.

Application Deadline: 30/09/2024.

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