Guest Service Agent / Receptionist

İşin təsviri

Key Functions:

• Always greet guests in a friendly and professional manner according to Hotel standards
• Engage each guest as a unique individual and listen attentively to their requests
• Perform accurate check-ins and check-outs of guests daily
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person
• Run daily reports to check reservations for accuracy and identify any special requests
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
• Anticipate and address guest’s service needs
• Performs any additional tasks which are assigned by management

Requirements:

• Service orientation and excellent organizational skills
• Problem-solving and decision-making skills
• Good physical condition
• Good knowledge of Azerbaijani, Russian and English
• High communication skills.
• Flexible to work with all shifts
• Knowledge of Opera system is advantage.

Interested candidates are requested to submit their CV by specifying the Job Title Guest Service Agent / Receptionist in the subject line until 15th December 2021.