Technician, Help Desk

İşin təsviri

RESPONSIBILITIES:

• Responds to requests for assistance as per internal practice (in person, via phone, email, portal, etc.);
• Provides friendly and helpful customer service;
• Assists Help Desk customers with troubleshooting of computer related issues such as (but not limited to) virus removal/password resets/email setup/software installs/media classroom assistance;
• Maintains accurate records of completed and pending requests using the means provided by ADA University;
• Provides superior customer service to all Help Desk team, support personnel, and fellow employees;
• Be able to work independently and troubleshoot minor issues, but at the same time complying with internal incident escalation guideline;
• Demonstrate good social and communication skills in a professional environment;
• Performs initial diagnostics and suggests solutions for technical hardware and software issues;
• Based on incoming incident and problem requests conducts continuous self-development and research using available resources (vendor knowledgebases, experience sharing, internal and external training, self-education);
• Stays up-to-date with system information, changes and upgrades;
• Performs other relevant duties as assigned by the immediate supervisor.

QUALIFICATIONS:

• Bachelor’s degree (IT, Engineering, Computer Science) or minimum of 1-year relevant experience in a similar role
• Good (above intermediate) PC literacy skills, DNS, DHCP, basic networking
• OSI model
• Troubleshooting skills
• Oral and written communication skills;
• Service-oriented;
• Attentive to details;
• Ability and willingness to perform repetitive work;
• Ability to learn and apply new knowledge and methods;
• Able to adhere to agreed timeline;
• Fluent in Azerbaijani and English (desirable) languages.

Interested candidates are requested to submit, preferably in Word or PDF format, attached to an e-mail message: (1) a letter of interest specifying suitability for the position, when available and minimum expected salary (in AZN), (2) an updated resume and (3) the names, email and business addresses of at least 3 references.

Send materials via e-mail to [email protected] specifying the Job Title in the subject line. Only shortlisted candidates will be contacted. The deadline for application is August 22, 2021.

ADA University offers a competitive remuneration package and attractive conditions of employment of high standard. For more information about ADA University, please visit www.ada.edu.az

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