PHP Developer

İşin təsviri

Core Duties/Responsibilities:

● - Tech Support for Web Applications development by MigrationPro
● - Respond to a high volume of support tickets in a timely manner
● - Communicate well with customers to understand the root problem and create an action plan to resolve
● - Communicate internally with other techs agents to help resolve issues
● - Investigate and explore user complaints, working to reproduce and identify bugs
● - Conduct live testing and troubleshooting when necessary
● - Write clear bug reports in task management software
● - Track bugs from the initial report through resolution, be sure to follow up with the user to complete the feedback loop
● - Have a professional, cheerful, and helpful demeanor to patiently explain troubleshooting and issues to potentially frustrated users

Skills/Knowledge/Experience:

● - Good writing and reading communication skills (English)
● - Ability to learn new technical concepts quickly
● - Excellent customer interaction skills
● - Strong organizational and multitasking skills
● - Ability to problem-solve
● - Ability to follow written instructions
● - Ability to work in a fast-paced changing environment
● - Ability to work in a very structured environment with scheduled break and meal periods
● - Must be comfortable navigating between multiple support tickets
● - Experience using (and access to) Web Development tools (HTTP, FTP, CMS, cPanel)
● - 1+ Experience Backend Web Development (PHP, MySQL, OOP, MVC)
● - Better to know one of e-commerce structures (PrestaShop, WooCommmerce, Magento or OpenCart)

To Apply:

● - Write an email to [email protected] with the subject “Technical Support Agent”
● - Upload a file with a cover letter and resume
● - Fill in the full name, email, phone, and current company
● - Post any relevant links (LinkedIn, GitHub, Portfolio, and/or another website)
● - Include any additional information you'd like to share

Schedule: Full-time work, Monday-Friday, 10:00-19:00
The salary depends on results of an interview.
This position is a full time, bonus, and commission eligible opportunity based in Azerbaijan, Baku.

Please, send your application to [email protected] with the subject “PHP Developer”

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