Customer Experience Manager

İşin təsviri

Job Responsibilities:

• Build and improve processes to improve customer experience
• For new products – design and build customer experience
• Study customer needs through customer queries, social listening, customer satisfaction surveys and analysis of internal processes
• Study best practice customer experience frameworks of competitors and the market overall
• Study trends in technology and predict what users will desire in the future and work on their implementation
• Analyze and report product malfunctions (by testing different scenarios or impersonating users) and implement actions of preventive nature

Skills and Qualifications:

• Acting as an advocate
• Building clear communication lines
• Simplifying complexities
• Out-of-box thinking
• Pragmatism
• Patience

Position Requirements:

• Bachelor’s degree
• Similar experiences
• Advanced digital literacy

How to apply:

Please send your CV to [email protected] with “Customer Experience Manager” in email subject.

Applications will be reviewed, and only shortlisted candidates will be contacted.

FinDynamix tərəfindən digər vakansiyalar

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• Maliyyə və mühasibat işləri üzrə mütəxəssis
• UX/UI dizayner