Senior IT Support Technician

İşin təsviri

Job Responsibilities:

• The responsibilities, tasks and duties below are only a summary of the typical functions of the job and are not intended to be a comprehensive list.
• Other duties may be performed over time with the development of the division and overall company priorities.
• Assist staff in main office, remote locations and customer sites with technical support for servers, desktop computers, applications, LAN cabling, network services and devices, and related technology.
• Troubleshooting and 24 hours helpdesk for major projects; may require to be available out of hours for IT problems
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Coordinate activities by scheduling work assignments, setting priorities, and directing required personnel, as instructed by IT/Telecoms Division Manager
• Ensure robust IT support (help desk) is in place to support technical needs of staff based in main office, remote locations, customer sites, personnel based out of Azerbaijan
• Ensure routine check and maintenance of office network, Assist in maintaining LAN/WAN records and, as appropriate, telephone systems. Maintain inventory of all Company's computers and network-related equipment.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either via remote session, in person, or over the phone.
• Document recurring support processes.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Testing and certification of CAT5/6 cabling.
• Provide IT training and support to staff as required.
• Lifecycle management of IT for personnel.
• IT starter process for new joiners.
• Carry out IT inductions.
• Manage IT process for leavers (e.g. email, IT equipment, etc.).
• Report to line manager any problems encountered and discuss possible solutions or alternatives before proceeding on assigned work.
• Report to line manager on completion of assigned work.
• Ensure timely completion of timesheets on ERP system.
• Perform any other job-related duties as assigned.

Requirements:

• University Degree, preferably in IT or Engineering
• Minimum 3 years of relevant experience
• MS, Cisco, A+ or equivalent certification is desirable
• Proactive, able to identify possible problem areas and suggest suitable remedies
• Ability to communicate in both Azerbaijani and English languages
• Self-starter, able to work with minimum supervision
• Able to work under pressure

Interested candidates are kindly requested to send their CV to the following address mentioning the position name in the subject line: [email protected]

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