Junior Customer Support Lead

İşin təsviri

What you'll be doing

- Handling Customer, Restaurant and Courier Partner Support.
- Leading by example: For us at Wolt, customer interactions serve a larger purpose than simply fixing problems, this is why you will learn our Support from A to Z, and will continuously raise the bar of the service we provide. You will have the responsibility of managing the team together with the Support Lead. Being able to act as a sparring partner helping your colleagues to grow is a key ability.
- Shift Scheduling: Participate in scheduling the shifts in the Support Team and searching for the best possible ways to do it.
- Recruiting: You will ensure that the Support Team delivers a first-class performance week in and week out despite being the fastest growing team within Wolt Azerbaijan. So, you need to be able to spot the best talent ‘out there’.
- Training: You enjoy learning and teaching others. This includes onboarding processes and mentoring the whole team whenever it’s needed.

Our humble expectations

- You can formulate yourself very well, both verbally as well as in written form. That holds for Azerbaijani, Russian, and English.
- As an excellent communicator you have the ability to adapt your tone to your audience.
- You are customer obsessed and have experience in Customer Support or Customer Service.
- You have experience in leading a team.
- It is a shift-based role, so you are able to work during mornings, evenings and weekends (up to 40 hours per week) - we are open 7 days a week.
- You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
- Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
- You are tech savvy and a quick learner.
- You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing.
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

Next steps

If the above perfectly describes you and you like moving fast and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.

The application deadline is on Monday November 30th, 2020. However, we will be reviewing applications on an on-going basis, so send through your application ASAP :)

If you have any further questions about the position, you can turn to:

Krista Allinen, Talent Acquisition Partner: [email protected]

Please note that we do not accept applications coming through via mail. Apply through our careers site, thank you!

 

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