Help Desk Operator

İşin təsviri

Help Desk Operator

Requirements:
•2-4 years university degree (Technical branches are preferred)

•At least 1 year work experience in Call Center/Help Desk field (Experience in Maintenance & Support department is a plus condition)|

•Excellent command of Azerbaijani Language (Intermediate level in Turkish Language is a plus condition)

•Basic IT knowledge (PC Hardware, Windows operating systems, MS Office, Printer & Scanners)

•Good communication, customer handling and service orientation skills.

•Problem follow up

•High stress tolerance

•Ability to work in a team

•Quick learning

•Military  service - Served

Job Description

•To give response to inbound dealer calls, inquiries or questions.

•To enter the questions in to the system and inform suppliers about requests for action (RFA)

•To give information to technicians when necessary.

•To follow up installation, regain, turnover, maintenance transactions.

•To follow up, control and file service & maintenance forms.

•To make coupon and terminal paper tests.

•To do the operations of dealer surveys.

please send your resume to [email protected] and indicate in the subject the position you applying for.