Operations Manager

İşin təsviri

Operations Manager

Key accountabilities:

• Assist with the effective management of assigned facilities' commercial and operational areas (visitor areas, technical areas, staff areas) of the business ensuring the delivery of a seamless visit and daily operational flow consistent with corporate brand image.
• To ensure that the assigned attraction is presented and maintained to corporate acceptable standards in all areas at all times.
• Oversee establishment's maintenance in terms of 100% functionality to include maintenance, safety, security, and service.
• Act as a Manager on Duty on field as and when business needs dictate, by overseeing and co-coordinating the smooth day to day running of the attraction; to ensure that the presentation of the site meets the quality, cleaning, security and customer services standards set and that the entertainment provided is of a high quality. Take ownership of any obstacles to the smooth running of the building and follow through to resolution.
• Assist with the implementation of cost control measures in all commercial and work force spend areas, to ensure the maximization of profit at all times.
• Oversee the performance and duties of cashiers and the treasury function. Ensure the secure management of all monies and other payment methods. Report on any discrepancies, carrying out audits on a timely basis. Be present at ticket sales counters when any problems occur to solve the problem and satisfy the customer needs.
• To assure visitors and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
• Checking, reporting and following up the technical condition of the facility and being sure that facility operational without any problems.
• Following up procurement needs for attractions and make necessary purchase orders as well as controlling warehouse procedures and being sure that attractions always are having necessary supplies and items on time.
• Request, prepare and execute operational on the job training programs and being a role model while working together with the staff as a role model to improve service quality, team spirit and staff performance.
• Setting up daily plans for operations team as well as providing monthly and annual goals to achieve better service quality.
• Preparing and following up daily schedule and programs. Following up the attendance of staff at indicated shifts and being sure that necessary reports are being sent to HR.
• To maintain HR files holding contracts, ID’s, training documents and personnel documents up to date.
• Contribute on all aspects of business development including yearly calendar of events, new attraction development, and content development and or make recommendations for closure of attractions.
• Fully utilize company reporting systems to monitor performance of establishments and implement corrective action whenever necessary.

Required qualifications:

• Minimum 5 years experience in hospitality/retail/theme parks or the like
• Experience in operations, customer service, retail areas
• Experience at new facility development and openings
• Theme park technical knowledge preferable
• Practice at leading people (100+ employees)
• Group management and control / budget management
• Ability to work as a member of team on field and do the attractions activities with kids when needed
• Ideally experience in contact with children

Email – [email protected]

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