Bellboy

İşin təsviri

Bellboy

RESPONSIBILITIES:

• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
• Collect messages from Royal Service and record them in the recording book. Messages should then be delivered in the required standard time.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
• Undertake the duties and responsibilities of the Doorperson, as directed by the Bell Captain and/or Guest Service Manager.
• Ensure all luggage is collected from guestrooms within the standard time
• Ensure that all luggage is delivered immediately as instructed by Reception or Concierge and placed in the room to the correct standard
• Handle all Guest property with extreme care
• To assist with room changes as directed by the Reception supervisor
• Ensure that all long term Guest luggage is stored correctly and receipted in the correct manner
• Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager
• To assist in the departmental training of new colleagues
• Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
• Display an attitude of friendliness, courtesy and sincerity to all Gests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity
• Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
• Maintain amicable and co-operative working relations with other departments in the Hotel.
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental schedule and to always be on time for duty

QUALIFICATIONS:

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset
• Must be able to lift up to 25kg 

E - mail : [email protected]

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