Technical Support Assistant

İşin təsviri

Location: BEGOC Office
Department: Store Development
Reports to:  Facility Manager
Position: Technical Support Assistant

Job Title: Technical Support Assistant

Summary and Purpose of Role:

A Tech Support Assistant & Facility Assistant is a job role that is responsible for organizing; monitoring and supervision facility maintenance and repair operations true Tech Support; performs a variety of technical tasks relative to facility maintenance; provides technical assistance to the department senior management.

Areas of Responsibility Include:

Job Role Responsibilities: 

 Control and Coordinate the Tech Support system with assigning the raised tickets to relative technicians.
 Responsible for following up the problems directed true Tech Support to be rectified on shortest time.
 Preparing of required reports regarding pending/open tickets for Facility Manager
 Responsible for checking the schedule of preventive maintenance services and scheduled repairing works, keep maintenance excel job log updated
 To arrange for routine periodic maintenance in accordance with an approved maintenance plan;
 To supervise the work of contractors, keep maintenance records up to date
 Assist Facility team on preparation of the BOQs for the scheduled and pop-up repairing work of stores
 Send monthly email to all store staff regarding how use/open a ticket true Tech Support
 Assists Facility management on overseeing of installation, inspections, repairs, troubleshooting and daily maintenance of buildings, infrastructures, and facility equipment.
 Perform related duties as required.

Position Qualification

NOTES

Knowledge

 0-3 years’ experience in facility administration, construction or similar position.
 Bachelor degree or equivalent.
 A highly motivated individual with entrepreneurial approach.
 Possess an extremely friendly, enthusiastic and outgoing personality, with ability to openly communicate and work with all types of individuals and personalities.
 Ability to develop right working process
 Good Excel and Word skills are essential
 Language knowledge: English – intermediate; Russian - intermediate

Skill

 Possess excellent interpersonal, communication and analytical skills
 Strong communication and conflict resolution skills
 Excellent presentation skills
 Ability to share skills and knowledge with others
 Proven interpersonal, verbal and written communication skills
 Organizational skills and ability to work independently and provide status reports to the Manager of Facilities Maintenance on regular basis

Attributes

 Good team player
 Highly self-motivated
 Calm, professional attitude and approach work
 Able and willing to advice and support colleagues at all levels.
 Reliable and trustworthy, with the ability to work unsupervised

Please, send your CV/Resume to [email protected] with "Technical Support Assistant" subject.

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