Hostess (ladies)
- Shamakhi Palace Sharadil
-
Elanın qoyulma tarixi: 23.04.2018Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Company: Shamakhi Palace Sharadil Hotel
Position: Hostess
Location: Shamakhi
Other Requirements:
Candidates with knowledge of English and Russian are preferred.
Only CVs with photo will be reviewed
Accommodation is provided by Company
Meal is provided by Company (3 times per day)
Transportation is provided by Company (Baki-Shamakhi-Baki)
Salary: 500 AZN (net), plus bonuses
Job: Hostess (ladies)
Departmant F&B
Subjection: Departmant manager (shift in charge)
Job content:
A hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The hostess also greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter guest names into the Opera system, show guests to their table and bid Guests farewell as they leave.
Responsibilities:
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area and present menus
• Use visual cues to seat guests in either the terrace or dining area depending on their preference
• Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and terrace areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Help restaurant staff by setting and clearing tables; replenishing water; serving beverages
• Contribute to team effort by accomplishing related results as needed
Requirements:
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests’ needs to manager,waiter and barmen
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to articulate clear greetings and farewells to Guests
• Must be able to understand requests for assistance
• Must be able to carry trays
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• Flexibility to work a variety of shifts
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.
Hostess top skills & proficiencies:
• Customer Service
• People Skills
• Professionalism
• High Energy
• Multitask
• Thoroughness
• Planning
Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line. Only short listed candidates will be contacted.
