Guest Service Agent

İşin təsviri

Position: Guest Service Agent at Bilgah Beach Hotel Baku

Department: Front Office

About Bilgah Beach Hotel:

Bilgah Beach Hotel idyllic seaside retreat is conveniently located 10 minutes from the airport‚ with sophisticated facilities and superior service that redefine prestige. Here‚ soothing spa treatments‚ exceptional dining options and modern accommodation combine to ensure a memorable experience for every attendee. Set alongside a 300 metre stretch of beachfront on the Caspian Sea‚ Bilgah Beach Hotel offers contemporary luxury just minutes from Baku’s bustling City Center.

Main Duties

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management

Requirements:

• Previous hotel-related experience
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
• University degree from a Hospitality related program preferred.
• Skills in dealing diplomatically with the public under stressful conditions..
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays

Candidates are requested to send their Application Forms/CVs to [email protected] until May 31, 2017.

Please indicate the name of the position “Guest Service Agent” you are applying for in the subject line of the email.

Otherwise the candidacy will not be considered in the review process of the applications collected.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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