Guest Service Executive

İşin təsviri

Position: Sports & Leisure “Guest Service Executive” at Bilgah Beach Hotel Baku

About Bilgah Beach Hotel:

Bilgah Beach Hotel idyllic seaside retreat is conveniently located 10 minutes from the airport‚ with sophisticated facilities and superior service that redefine prestige. Here‚ soothing spa treatments‚ exceptional dining options and modern accommodation combine to ensure a memorable experience for every attendee. Set alongside a 300 metre stretch of beachfront on the Caspian Sea‚ Bilgah Beach Hotel offers contemporary luxury just minutes from Baku’s bustling City Center.

General purpose:

Provide unique, memorable and professional service to Guests reflecting our brands image. To oversee spa treatment and services operations and recommend and implement strategies to achieve performance targets.

Main Duties

• Check-in/out Guests in accordance with established standards.
• Know your role in case of emergency.
• Handle all Guest Reservations.
• Handle all cashiering duties and financial updating.
• Advise Guests on treatment menu/packages.
• Provide Client Consultations.
• Ensure smooth working handover between Guest and Therapist/Instructor.
• Report all incidents, lost & found and read the logbook.
• Control locker keys.
• Ensure Guests using the appropriate attire at all times.
• Implement opening and closing duties in accordance with standards.
• Provide service in accordance with established standards.

Requirements:

• Customer service experience in a five star environment in SPA.
• High school graduate
• Competent in Microsoft Office applications and Excel.
• Proficiency in spoken and written Business English, Russian and Azerbaijani languages
• Handling guest complaints at highest service levels
• Excellent interpersonal skills
• Highly organized, ability to multi-task and work well within a team
• Flexible working hours

Candidates are requested to send their Application Forms/CVs to [email protected] until April 30, 2017.

Please indicate the name of the position “Guest Services Executive” you are applying for in the subject line of the email.

Otherwise the candidacy will not be considered in the review process of the applications collected.

Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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