Guest Service Agent

İşin təsviri

POSITION: Guest Service Agent at Intourist Hotel Baku, Autograph Collection

About Intourist Hotel:

Located in the heart of Baku city and overlooking the waterfront boulevard, known as the National Park, this boutique hotel offers 150 alluring guest rooms and suites. With close proximity to major attractions, the hotel offers superb connections throughout the city. Intourist Hotel Baku revives an 80-year-old legacy, while bringing in the best of modern hospitality experience with its elegant rooms and suites and unique dining facilities.
Intourist Hotel Baku is managed by Absheron Hotel Group and is a part of Autograph Collection, Marriott’s brand featuring exclusive portfolio of upscale independent hotels and resorts. Absheron Hotel Group also manages Pik Palace and Park Chalet Hotels in Shahdag Mountain Resort and Boulevard Hotel Baku opening in 2015.

Purpose:

We are committed to providing the highest of standards in product, presentation and hospitality to our guests. As a cohesive team dedicated to the needs of our customers, we will anticipate and respond to our guests with professionalism, discretion and good will.

Main Duties:

o Checking guests in and out of hotel per set standards.
o Handling guest complaints and concerns in an efficient and timely manner.
o Overseeing VIP guests, arrivals and departures.
o Coordinating and multi-tasking job duties in a busy environment.
o Being cross-trained in all functions of the Front office department: Night Audit, Reservations and Front Office.
o Processing guests’ accounts.
o Follow up with guests to ensure their requests or problems have been met to their satisfaction.
o Handling a cash float.
o Providing excellent customer service as per hotel standards.
o Greeting guests as they enter and exit the hotel.
o Providing information regarding the Hotel, attractions, activities etc. To respond to change in the departmental function as dictated by the industry, company and hotel.

Requirements:

o 1 year of Front Office experience.
o Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
o Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
o Must be professional and well groomed.
o Must possess strong organization time management skills, attention to detail.
o Must be able to work shifts - days, evenings, overnight, weekends and holidays.
o Must be able to stand for extended periods of time.
o Must be guest service focused and a team player.
o University degree from a Hospitality related program preferred.
o Must possess excellent communication skills.
o Professional in demeanor and presentation.
o Personable, enthusiastic, self-motivated and able to work independently.
o Ability to learn quickly.

This position offers a competitive career opportunity.

Please send your CV to [email protected]  until March 15th, 2017
Please indicate the name of the position “Guest Service Agent” in the subject line of the email. CVs without position name indication in subject will not be considered. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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