Helpdesk Specialist

İşin təsviri

Helpdesk Specialist

Responsibilities

• respond to requests for technical assistance in person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates

Education and Experience

• Bachelor degree
• Fluent knowledge of Azerbaijani and English language
• 3 years related experience in troubleshooting and providing help desk support

Interested Candidates please send your CV in English language to [email protected] and [email protected] indicating the title of position in the subject line of your message. Otherwise your candidacy will not be considered.

İşəgötürənin reytinqi

North West Construction tərəfindən digər vakansiyalar

• Anbardar Köməkçisi (Qarabağ)
• Tabelçi (Qarabağ bölgəsində layihələr)
• Sahə memarı (Qarabağ)
• Electrical Design Engineer
• Junior Structural Design Engineer