Front Office Supervisor

İşin təsviri

Division:  Rooms Division

Department:  Front Office

Position:  Supervisor

Employer: Yeni Samaxi Hotel Company LLC

Address: Samaxi, Sharadil

RESPONSIBILITIES:

- Dealing with bookings by phone, e-mail, letter, fax or face-to-face
- Completing procedures when guests arrive and leave
- Preparing bills and taking payments
- Dealing with special requests from guests
- Ensures that the area is managed well by the team
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered
- Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information

Essential Skills required:

• Excellent written and spoken communication skills in Azeri, Russian and English
• Strong customer service skills
• A friendly and professional telephone manner
• Ability to adapt to different guests
• Patience and tact
• Ability to handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
• Ability to resolve problems satisfactorily
• Ability to work under pressure

Advantageous Skills:

- Knowledge of Opera PMS, Fidelio, Iscala
- Previous experience as team leader or supervisor

Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line.

Only short listed candidates will be contacted. The deadline for application is August 25, 2016

Samaxi Hotel Company LLC tərəfindən digər vakansiyalar

• HR Manager
• Procurement Manager
• Mühafizəçi (xanım)
• Assistant Food & Beverage Manager
• Hostess