İT help desk (Location: Ganja city)

İşin təsviri

İT help desk (Location: Ganja city)

RESPONSIBILITIES
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates

REQUIREMENTS
• Must have 2+ years of work experience at similar position
• Bachelor's degree in a computer-related field preferred
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support

WE OFFER
• Location of work: Ganja city
• Medical insurance
• Professional development opportunities
• Opportunity to work for a results driven, cutting edge organization

Please send your CV and submit copies of all relevant certificates (please indicate position you apply for in subject section of your email) to the following address: [email protected]

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