Help Desk Technician

İşin təsviri

Help Desk Technician

RESPONSIBILITIES:

• Test and evaluate computer hardware, software, and/or systems (networks);
• Perform periodic maintenance of the computer network (WAN/LAN, hardware, and software);
• Troubleshoot computer-related problems; develop and implement solutions to those problems in a timely manner;
• Understand and be understood by non-IT employees/customers;
• Work independently and as part of a team of technicians;
• Make decisions quickly and decisively, often with limited information.

REQUIREMENTS:

• A bachelor’s degree in computer science/information technology is required. 2+ years of experience in an IT environment (discipline) is also required. Preference will be given to candidates with CompTIA A+ certification.
• Excellent communication skills and the ability to work well with IT technicians / specialists and non-IT personnel are essential. Interpersonal skills and listening are crucial. Strong troubleshooting and problem-solving skills are a must.
• A year or more of experience in a help desk environment using Remedy is preferred.
• Fluent Azeri is required. At least intermediate Russian & English is a must.

SKILLS:

• Windows 7, 8; IOS
• System Upgrades 
• Inventory Tracking
• Productivity Software
• System Recovery 
• LAN/WAN
• Printer troubleshooting 
• Driver Installation 
• Server Setup
• Network Connectivity 
• New User Training 
• Wireless/VPN

Interested applicants can submit their CV to [email protected] by indicating the name of the position you are applying for in the subject line of the email.

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