Front Office Intern

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Front Office Intern

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

 Be you by being natural, professional and personable in the way you are with people
 Get ready by taking notice and using your knowledge so that you are prepared for anything
 Show you care by being thoughtful in the way you welcome and connect with guests
 Take action by showing initiative, taking ownership and going the extra mile

JOB OVERVIEW

A Front Office Intern with Holiday Inn Baku assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.
What will it be like to work for this Brand?One of the most recognized names in the industry, Holiday Inn Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

DUTIES AND RESPONSIBILITIES

 Ensure accurate and efficient running of reception including check in/out procedures
 Respond to Guest queries in a timely and efficient manner
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 Demonstrate a high level of customer service at all times
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 Answers calls, as required
 Ensure all Guest deliveries and messages are received effectively and efficiently
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 Attend appropriate training courses, when required
 Follow and adhere to company brand standards
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 Work with your Manager to identify a specific project to complete during your internship placement

ACCOUNTABILITY

Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective;

QUALIFICATIONS AND REQUIREMENTS

 Self-motivation and organizational skills and the ability to take initiatives
 Solid understanding of payroll laws and regulations.
 Proficient and accurate computer skills including data entry.

Interested Candidates, please send your CV to [email protected] Or, for more information call – 012 599 11 00

*** Please write “FO Intern” word in the subject line of your message. CVs without position indication in subject will not be considered.

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