IT Manager

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Job Title: IT Manager

Responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and AHG standards and guidelines

Main Responsibilities:

• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
• Continually keeps informed of AHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
o Computer Hardware systems and devices including PC LAN technology.
o Software operating and utility systems.
o Front Office and Accounts Receivable Property Management Systems.
o Interfaces to and from Front Office Property Management Systems and other Systems.
o Back Office Accounting Systems.
o PC and LAN based Office Automation products.
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o MARSCHA / Reward Program / Frequent Flyer Corporate databases.
o MARSCHA
o Point Of Sale Systems.
o Guest and Administration Voicemail.
o Call Accounting.
o PABX systems.
o Cabling.
o Hub / Switch Management Systems.
o Electronic Door Locking Computer System.
o Computer Virus protection. Hotel IT Security and Firewalls
• Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Ensures that all computer media saves and back-ups are completed, documented and stored per AHG specifications
• Maintains uncompromising data and physical security standards
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Completes and distributes activity reports, program trouble reports, and enhancement list
• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
• Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Group Manager of IT.
• Follows-up on all outstanding points from the latest EDP audit of his/her hotel
• Serves as the primary associate with all computer-related outside vendors
• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.

Qualifications and experience

• Working knowledge of local area networks, hotel systems and Microsoft Windows
• Problem solving, reasoning, motivating, organizational and training abilities.
• Knowledge of Azeri and English languages is a must
• Bachelor’s degree in Computer Science, Information Technology or related field. 
• Minimum 5 years related experience or an equivalent combination of education and work-related experience.

Please send your CV to   [email protected]

Please indicate the name of the position you are applying for in the subject line of the email.

Only shortlisted candidates will be invited to the further stages of the recruitment process.

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