Service Manager

İşin təsviri

Service Manager

Human Resources Department
HRF-1

Founded in 2006 Aztexnika Ltd. establishes exclusive representation of premium global brands in transportation, road construction, off-road machinery sectors in Azerbaijan. Today the company is an official dealer of the globally recognized brands like "VOLVO” Construction Equipment, "VOLVO” Trucks, "MACK” Trucks  Inc., “John Deere” agricultural machinery, “ISUZU” light duty trucks, “Clark Forklifts" - a world leader in the manufacture and supply of forklift trucks"CO.RI.MA Srl"-Production of self-propelled tomato harvester, sugar-beet harvester, selling of Barigelli spare-parts, assistance, maintenance and after-sales service.

Role Description:

Responsible for the efficient and profitable operation of the service department while ensuring high customers’ satisfaction. Manage fiscal & operational activities efficiently within the department while organizing & supervising all service activities in dealer coverage area according to company guidelines.

Key Responsibilities

• Manage operation activities below and develops reasonable annual objectives such as staffing, budgets, financial targets for the service department.
o Field service and repair of machines and equipment
o Shop service and repair of machines and equipment
o Reconditioning and manufacturing of components
o New and used equipment preparation
o Warranty repairs
o Safety programs
• Provide direction and leadership required to achieve professional technical services at profitability and quality standards. This includes development of the markets to use as a basis for establishing activities to achieve financial targets set by the management.
• Develop and maintain all service efficiency and management reports and reporting methods
• Ensure that service department processes & procedures are established concerning all service work performed to improve operation quality & efficiency of the service department.
• Ensure workshop (layout, flow & process, staffing) are equipped according to manufacturer’s requirement & standard, necessary shop tools and equipment are available and maintained in good order.
• Sees that service literature, instruction manuals, catalogs and factory communications pertaining to the service department are properly maintained, current and brought o the attention of service personnel when appropriate.
• Maintains working relations with parts management and parts department personnel and sees that proper procedures, records and reports concerning parts for service in order and support parts department with parts recommendations to ensure parts availability necessary to provide timely service to customers.
• Requires discipline in workshop housekeeping and field service practices, within company policies, including termination, if necessary.
• Performs required administrative details such as preparing reports, estimates and forecasts, maintains warranty records; initiates campaigns  designed to increase the profit of the service department.
• Develop repair methodologies, review and manage job flow (work order process) to maximize the effectiveness, the efficiency and the customer satisfaction of the service functions.
• Assign tasks to employees, train employees in appropriate methods of repairs. Provide coaching necessary to develop diagnostic, safety, clean, efficiency and effective high quality work to insure repairs are completed in a timely and correct manner.
• Manage and judge warranty claims both from technical and commercial views, participate in major claims dispute, discussion & decision with customers & manufacturer, analyze warranty and goodwill expenses and develop an improvement plan whenever appropriate.
• Examine quality issues and manage Product Quality Reporting process, communicate possible improvements to product support team and/or manufacturer.
• Communicate and inform customers regarding the cost of repairs and follow up on account receivables.
• Responsible for conducting regular meetings with the Service Group personnel to compare performance with standards and goals.
• Performs other duties assigned by his supervisor

Required Competencies

• Preferred degree in mechanical OR electrical field
• Minimum of  5 (five) years supervisory experience related to after sales processes, preferably from construction equipment dealer network
• Proven technical knowledge of equipment operations and mechanical functions
• Working knowledge of shop layout and workshop operations
• Excellent organizational skills and decision making ability
• Excellent customer relations skill
• Proven leadership skills in a specialized repair environment
• Good understanding of financial reporting and pricing principles and discounting effects
• Analytical approach to problem solving with strong attention to detail
• Excellent communication skills, both in writing and verbally, in local language & English
• Excellent computer skills using Word, Power Point, Outlook and Excel software
• Valid driver’s license and a good driving record

Please send your resume to [email protected] in English with position name (Service Manager) in subject.

Note that resume without subject name will not be considered.

Aztexnika tərəfindən digər vakansiyalar

• Layihə Koordinatoru
• 1C Administrator
• Mexanik (yük maşınları və ya ağır texnika)
• Ehtiyyat hissələri üzrə Mütəxəssis
• Qrafik Dizayner