Workforce Contact Centre Manager
- Baku European Games Operations Committee
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Elanın qoyulma tarixi: 09.07.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Workforce Contact Centre Manager
Purpose
This position will support operational performance of the contact centre supporting all categories of workforce regarding their participation in preparation and running of Baku 2015 European Games during both Pre-Games and Games periods.
Key accountabilities
• Accountable for the overall performance of the contact centre ensuring all service level agreements are met
• Maintain appropriate procedures are in place to achieve agreed targets; to make sure that all internal policies and procedures are consistently and accurately applied and adhered to
• Manage a team of specialists in workforce contact centre with effective people management in place; provide needed training and coaching
• Work in integration with other functions and units (including external providers) needed to perform workforce centre operations in seamless manner; ensure scripts are updated and full
• Generate presentations and reports, perform analyses of data, and make recommendations
• Develop and maintain key planning documents
• Support the development of workforce plans and budgets
Participate as part of a team working to ensure a successful Games workforce delivery, including supporting workforce function activities outside of core job duties
Knowledge, experience and qualifications required
• Previous experience in contact centre operations is strongly recommended
• Strong relationship skills
• Ability to facilitate team meetings and team work
• Demonstrated planning skills
• Excellent oral and written communication skills (in English)
• Ability to work quickly
• Ability to manage multiple tasks and willingness to assist with all types of projects
E-mail: [email protected]
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