Front Office Manager

İşin təsviri

Rixos Guba Hotel

The First Golf Hotel in Azerbaijan with Very Special Villas with 5 rooms, Sauna, Turkish Bath, Massage Rooms, Fitness Center, Wedding Room for 1000 People, Theme Park, (Planet Quba) is about to open very soon!
We have job opportunities for Service Passionate Talents to join us in Guba and be a part of Rixos Guba Opening History!

Rixos Quba Oteli - Xüsusi 5 otaqlı villaları, Saunası, Türk hamamı, Masaj otaqları, İdman və Sağlamlıq - Fitnes Mərkəzi, 1000 nəfərlik ziyafət zalı, Parkı (Planet Quba) olan Azərbaycanda ilk Qolf Otel tezliklə açılacaq!
Bizə qoşulmaq istəyən və Rixos Quba Otelinin tarixini yaradacaq komandanın bir hissəsi olmaq üçün xidmət göstərməyə həvəsli  istedadlara iş imkanlarımız var!

Front Office Manager / Ön Ofis Meneceri

Front office Department is the first and last impression that a guest has of the hotel, so it's the Front Office Manager job to ensure it's a good one. Top of the list of responsibilities is to make sure the receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.

DUTIES INCLUDE:

• Ensuring the front desk provides a professional and friendly service for customers
•  Dealing with customers, including handling complaints when they come to the desk
•  Managing and training the concierge, night auditor and team of receptionists
•  Responsible to balance operational, administrative and Colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Maximizes rooms revenue through implementing and supporting agreed upon Revenue Management strategies and practices
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Cover Duty Manager shifts as required
• Troubleshooting emergencies
• Scheduling your staff rota
• Liaising with other departments

QUALIFICATIONS & SKILLS:

• Minimum 2 years' previous management experience in Front Office operations
• Proven ability to guide and coach team members
• Good Communication in English and Azerbaijani; knowledge fo Turkish or Russian is an asset
• An operational knowledge and proficiency in Property Management System (Micros-Fidelio)
• Good telephone skills
• Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
• The ability to multitask and manage your time
• No fear of decision-making
• Degree or Diploma in Hospitality Management is an asset

Live in Accommodation available

All Interested candidates can send their CVs’ to [email protected]

Please show Position Name “Front Office Manager”in a subject line of your e-mail.

İşəgötürənin reytinqi

Rixos Guba Hotel tərəfindən digər vakansiyalar

• Income Auditor
• Hostess, Food & Beverage
• Cost Controller
• Kids Club Attendant
• Room Service Manager