Revenue Analyst (maternity cover)

İşin təsviri

With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

JOB SUMMARY

Performing analysis and identifying trends from a total hotel perspective is an important role of Revenue Management. This role is the responsibility of the Revenue Analyst. Responsibilities include understanding total hotel historical demand, performance and pace information to assist in forecasting future demand and property performance and formulating recommendations.
Ensure uniform and personal appearance is clean and professional. Develop and maintain positive working relationships with others; support and develop team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
 
Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.

Quality Assurance / Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

Revenue Analysis

• Analyze and interpret data such as demand, seasonality, pace information, property revenue performance, segmentation, market performance, displacement, and customer buying habits and behavior. 
• Formulate pricing, restrictions and authorizations, optimal mix, and sales and positioning strategies for all customer segments and sub-segments.
• Provide recommendations along with all of the information and data necessary to develop property business plans, marketing communication plans, and budgets.
• Support the annual goal setting process.
• Critique the results of all pricing, strategy decisions, and marketing / business plan initiatives, goals and strategies, and provide feedback and recommendations for improvement in the future.
• Ensure competitive assessments are done periodically and pricing and inventory actions are taken based on updated positioning.
• Complete monthly revenue projections and communicate projections and need dates.
• On the books report and when applicable other related reports to be pulled from Revenue Management tools / PMS  and distributed
• Training energizer ( 2 trainings per month)
• Premium room tracking/ Group pace report
• Package and promotion tracking
• MRDW reports to be printed/reviewed Weekly for the previous month and presented at SSM
• Shop Marriott.com and EChannels to ensure that room descriptions, rates and photography is up to date
• Update daily star Marketshare figures and review last night’s performance against the competitor set and evaluate
• Check queues 45,  37, 12 and 13
• Prepare all required documents/reports for Sales Strategy/Revenue Meeting. Information must be studied and topics listed on what will be covered during the meeting (to make decisions, future strategies of the hotel)
• Group changes and new bookings should be reviewed and where applicable to be added to the On the Books report daily.
• Update group sales allowance and target rates as necessary
• Audit room descriptions in MarRFP; create rate codes in HPP, Opera, Oxi and ensure that those are up to date, make changes/updates if necessary
• Good Data Standards Print and review the Market Segment report in Opera to ensure that the market segments are being accurately tracked

Guest Relations

• Follow proper escalation procedures when addressing guest concerns.

Analytical Skills

•  Computer Skills
• Learning

Interpersonal Skills

• Customer Service Orientation
• Interpersonal Skills
• Team Work
• Diversity Relations

Communications

• Telephone Etiquette Skills
• English Language Proficiency
• Listening
• Communication
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor

Sales

• Selling in Up Market

Revenue

•  Analytical skills
• Good command in Excel
• System/tools usage and acknowledgement

Education and Experience

• High school diploma or GED equivalent; no related work experience is required

If you are interested, please complete the following steps.

1.    Connect to Marriott’s Careers Site: www.marriott.com/careers
2.    Select “Search and Apply for Jobs now.”
3.    Choose your desired location to search for jobs (Azerbaijan) and click ‘Search for Jobs’
4.    Under your chosen location, choose the link that best describes the position “Revenue Analyst (maternity cover)”

5.    Follow the on-screen instructions to apply for the position of interest.

OR

Send your updated resume to [email protected]

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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