Front Office Manager

İşin təsviri

Key Responsibilities:

• Supervise and manage front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
• Lead, train, and motivate front desk staff to provide exceptional service.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Monitor and manage room availability, booking systems, and guest preferences.
• Develop and implement front office policies and procedures to enhance operational efficiency.
• Collaborate with other hotel departments to ensure smooth communication and coordination.
• Prepare and review reports related to occupancy, guest feedback, and revenue.
• Maintain a high level of cleanliness and organization in the front office area.
• Manage staffing levels and schedules to ensure optimal coverage.

Qualifications:

• Proven experience as a Front Office Manager 
• Excellent leadership, communication, and interpersonal skills.
• Language skills:  Azerbaijani, English Russian 
• Strong problem-solving abilities and a proactive approach to guest service.
• Proficiency with hotel management software and systems.
• Ability to work flexible hours, including weekends and holidays.
• A degree in Hospitality Management or a related field is preferred. 

The Merchant Baku tərəfindən digər vakansiyalar

• Waiter
• HR intern (paid)
• HR Specialist
• HR Specialist
• Front Office Agent (Chinese speaking)