IT Change & Configuration Manager
- Baku European Games Operations Committee
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Elanın qoyulma tarixi: 24.05.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
IT Change & Configuration Manager
Key accountabilities
IT Change Management
• Define the change management process for Service Delivery.
• Lead co-ordination of the (initial) manual change control process for the whole Service Delivery team, ensuring that the team fulfil steps of the process in a timely manner.
• Announce, arrange and support Service Delivery Change Control Board meetings involving members of the Service Delivery Team, partners and suppliers as and when required. Collate, distribute and follow up on meeting minutes and actions.
• Provide management information reporting as required.
• Represent Service Delivery to ensure the Service Delivery business process for change management is accurately migrated from the manual change process to the new system (likely to be Microsoft System Centre Service Manager).
• Ensure actions and updates are applied in a timely manner.
• Provide support to members of the Service Delivery team in use of the change control tool.
• Any other ad hoc administration duties that may arise.
Configuration Management
• Define the configuration management process for Service Delivery.
• Work with IT systems suppliers to define / implement configuration management into the IT tools used on the project.
• Manage the software library configuration items.
• Manage software licences.
• Provide management information reporting as required.
Knowledge, experience and qualifications required
• 7+ years’ experience in a previous Change Management / Administration support role.
• Experience or an understanding of previous change control processes.
• ITIL knowledge and experience desirable.
• Knowledge of service management / configuration management tools.
• Knowledge of ITSM / ITIL desirable but not essential.
• Could suit someone with previous business analyst experience.
• Excellent communication skills including both written and verbal English and Azeri.
• Excellent time keeping and punctuality .
• Excellent organisation skills.
E-mail: [email protected]
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