Front Office Manager

İşin təsviri

Key Responsibilities:

• Supervise and coordinate the activities of front desk staff, including guest service agents and bellboy team members.
• Train, mentor, and provide ongoing feedback to front office staff to ensure a high level of professionalism, efficiency, and guest satisfaction.
• Manage guest check-in/check-out processes, including room assignments, payment processing, and resolution of any guest issues or concerns.
• Oversee reservations management, ensuring accurate room inventory management and maximizing room revenue through strategic pricing and inventory control.
• Maintain guest records and ensure compliance with privacy and data protection regulations.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and timely resolution of any issues.
• Handle escalated guest complaints or concerns with professionalism and empathy, seeking to resolve issues to the guest's satisfaction.
• Monitor front office performance metrics, such as occupancy rates, average daily rate (ADR), and guest satisfaction scores, and implement strategies to improve performance.
• Assist with budgeting, forecasting, and cost control initiatives related to front office operations.
• Stay informed about industry trends, best practices, and technology solutions to enhance front office efficiency and guest service.

Qualifications:

• Previous experience in a front office management or supervisory role in the hospitality industry, preferably in a hotel or resort setting.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written, with a focus on delivering exceptional customer service.
• Knowledge of hotel property management systems (PMS) and other front office technology tools.
• Familiarity with revenue management principles and practices.
• Detail-oriented with strong organizational and time management abilities.
• Ability to remain calm and professional in high-pressure situations and handle guest complaints or emergencies effectively.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary and opportunities for career advancement within the company.
• Retirement savings plan with employer matching.
• Paid vacation and sick leave.
• Opportunities for professional development and advancement within the company.

How to Apply:

If you are a hospitality professional with a passion for guest service and leadership, we invite you to apply for the Front Office Manager position at Sapphire Hotels Group. Please submit your resume and cover letter outlining your qualifications and why you are the ideal candidate for the role to e-mail.

Join our team and be part of a culture dedicated to creating memorable experiences for our guests and fostering a supportive and rewarding work environment for our team members!

Sapphire Group tərəfindən digər vakansiyalar

• Ресепшн
• Guest Service Agent
• Guest Service Agent
• Front Office Manager
• Ofisiant