Guest Service Agent

İşin təsviri

Key Responsibilities:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Answer phone calls and respond to emails in a timely and professional manner
• Handle guest inquiries and provide information about the hotel facilities and services
• Resolve guest complaints and issues promptly and effectively
• Maintain a clean and organized front desk area
• Assist with reservations and room assignments as needed
• Collaborate with other departments to ensure smooth operation and guest satisfaction

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Proficiency in Microsoft Office and hotel reservation systems
• Flexible schedule, including weekends and holidays

If you are a team player with a passion for hospitality and a dedication to providing exceptional service, we would love to hear from you. Please submit your resume and cover letter.

Thank you for considering a career with us as a Guest Service Agent.

Sapphire Group tərəfindən digər vakansiyalar

• Front Office Manager
• Ofisiant
• Satış Meneceri
• İşə qəbul üzrə mütəxəssis
• Kadr kargüzarlığı üzrə mütəxəssis