Sales Expert

İşin təsviri

Responsibilities:

Understands the consumers’ needs and has a sales strategy based on consumer experience:

• Applies PMI Good Conversion Practices and other guidelines to ensure that interactions are limited only to interested adult nicotine users, and adheres to guidelines to keeping all regulatory requirements;
• Ensure customers are attended to and engaged when entering the store.
• Asks consumers effective questions and listens actively to determine what their needs and preferences are (and memorizes them), and to obtain useful information about their nicotine consumption background, experience, behavior and reason for store visit and potential transition to smoke-free products.
•  He/she has a friendly, warm, and personalized approach with customers, leading interactions and conversations with customers in a natural and engaging way to encourage interaction.
• Following procedures, guides consumers through a guided trial (where appropriate) of the IQOS products and services portfolio using visual and verbal approaches, and provides other relevant information to the interested customer.
• Adapts the trial and speech according to the consumers’ needs and behavior.
• Manages customer queries and objections effectively, flexing approach where necessary to provide effective product or service solutions to the customer (e.g.: trial device, trade in device etc.).
• Explains IQOS service and loyalty propositions to find effective solutions to customer needs.
• Manages purchase and cash transactions as part of end of sales service.
• With the appropriate voluntary customer’s consent, he/she registers them in a digital database.
• Follows up with customers on a regular basis, builds and maintains relationship with returning consumers, leveraging Clientelling systems (where applicable)

Manages the after-sales service and ensures the consumers’ satisfaction:

• If a client returns to the store unsatisfied, he/she acknowledges the consumers’ complaints and delves into the reasons for it to understand what the issue is.
• In a client-experience-based strategy, he/she offers basic technical support, but also alternative products and replacements to ensure the consumers’ conversion.

Stocks the shelves and cleans the store: 

• Every day, he/she checks if the shelves are stocked.
• Informs the registered consumers of any new product.
• Following appropriate guidelines, and in collaboration with his/her team, contributes to the store’s cleanliness every day.

Requirements:

• Warm character and enthusiastic personality 
• Relevant consumer-facing experience e.g., service-led, hospitality, Consumer care or retail experience
• English and Russian language proficiency is preferable
• Experience across multiple skillsets including sales, customer service etc. preferable

Skills:

• Excellent interpersonal and communication skills 
• Ability to adapt to challenges whilst maintaining composure in a fast-paced retail environment.
• Relationship building
• Active listening
• Willingness to learn.

Please submit your CV to e-mail by mentioning “Sales Expert” in the subject line.

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