Front Office Agent (Reception)

İşin təsviri

Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Requirements:

• High school diploma 
• Work experience as a guest service agent.
• Certificate or diploma in hospitality is an advantage.
• Exceptional interpersonal skills.
• Excellent written and verbal communication in Azeri, Russian and English
• Good knowledge of Fidelio Suite 8 is a must
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Interested applicants please submit your CV with photo in English and indicate the name of the position you are applying for in the subject line of the email.

The Landmark Hotel Baku tərəfindən digər vakansiyalar

• Front Office Supervisor
• Briqadir
• Health Club Receptionist
• Təmizləyici
• Xəzinədar (restoran)