Guest Services Agent

İşin təsviri

Guest Services Agent

Salary    500 Azn

Accommodation in Gusar region
Transportation to and from work place will be provided based on daily schedules
Meals Provided according to Hotel policy

Scope 

The incumbent in this position is responsible for checking–in and checking-out our guests in a friendly and caring manner according to the Hotel procedures and standards.  At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.

Duties
  
Plans and supervises the day to day operations of the Reception section which are related to the arrival and departure of guess, including the room sales, the room assignments of VIPs, Groups and room registrations.
•Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.  
•Carries out training for new employees and on the job training. Motivates staff to bring about excellent performance.  Participates to the evaluation of staff performance once a year.  
•Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.  Follows up when necessary.
•During peak period, provides help and support to the receptionists with check-in, check-out and handling guest requests.
•Liaises and coordinates with various departments to ensure all information on guests are accurate such as rate, room type, billing,  guest requests and oversees that guests’ specific requirements are addressed in an efficient manner.   
•Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
•At the end of shift, does handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
•Accomplishes a set of administrative duties such as running briefing, producing, reviewing and writing reports and other specific duties related to the job function.
•Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

JOB PROFILE: 
  
• EDUCATION : High School Graduate, Hotel Diploma/Degree
  
1. EXPERIENCE : Minimum of 1 to 2 years experience in a receptionist position at Front Office, preferably in an international five star hotel.

OTHER SKILLS

(LANGUAGE, COMPUTER, ETC.):  
•Fluency in local language
•Fluency in English 
•Fluency in a third language a plus

All cv should forwarded to bellow mentioned mail address.

[email protected]

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