Junior Technical Support Engineer

İşin təsviri

Salary – depending on the skills of a candidate.

Responsibilities:

• Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
• Selecting correct products, preparing the quotation by following from initiation of order till the delivery of the goods.
• Provide post sales technical support assistance via phone, and email.
• Must demonstrate excellent customer service and a professional demeanor at all times.
• Log results of all calls into job service notes.
• Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
• Follow up on customer inquiries to ensure job completion and customer satisfaction.
• Complete special projects and training as requested by management

Qualifications:

• BSc/MSc in engineering (Mechanical/Electrical engineering preferred) - preferably alumni of Baku Higher Oil School, Baku Engineering University or degree from internationally recognized university.
• English language both speaking and writing. Proven language skills with certificates (IELTS, TOEFL) is a plus. 
• 0-2 years of related experience.
• Strong customer service skills.
• Ability to work under pressure and multitask.
• Ability to professionally communicate both verbally and written.
• Must be proficient on computers.
• Good problem solving skills a must.

Systemair AZ tərəfindən digər vakansiyalar

• Assistant of accounting and logistics departments
• Accountant/Financial Controller
• Sales and Marketing Specialist
• Sales and Marketing Specialist
• Sales Engineer