IT Help Desk

İşin təsviri

Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Install, modify, and repair, diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Assist with onboarding of new users
• Write training manuals.
• Document internal procedures
• Maintain inventory of all equipment, software and software licenses
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Resolve technical problems with it equipment.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Prepare activity reports
• Report issues to the Service Desk for escalation
• Inform management of recurring problems

Requirements:

• Higher educational degree
• At least 2 years of relevant work experience
• Knowledge of Windows OS
• Advanced computer skills in MS Office Applications, Microsoft 365, Azure, electronic mail systems, Microsoft Entra ID, MS Intune, MS Defender, and other online servises
• Knowledge on networking and Internet equipment and services, Ethernet technologies, NAT, routing protocols, firewall systems, remote administration methods, WAN, LAN, VPN/IP Sec
• Knowledge and experience of troubleshooting hardware, software, peripheral and printer issues
• Fluency in Azerbaijani (both written and spoken), fluency in English & Russian is desirable
• Ability to manage multiple tasks and work under pressure
• Good interpersonal, teamwork skills, team player
• Loyalty towards the mission of the organization
• Periodically working in regions

İşəgötürənin reytinqi

PMD Group tərəfindən digər vakansiyalar

• 1C proqramçı
• Elektromexanik (Gəncə, Qəbələ, Şamaxı)
• Elektrik mühəndisi (PMD-nin biznes vahidi üçün)
• Mexanika mühəndisi (PMD-nin biznes vahidi üçün)
• Elektromexanik (PMD-nin biznes vahidi üçün)