Front Office Manager

İşin təsviri

The Workplace: Pik Palace, Park Chalet and Bilgah Beach Hotels, Gusar-Shahdag & Baku

Responsibilities: 

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
• Ensure company's policies and security requirements are met

Requirements and skills:

• High school diploma or an associate's degree.
• Client services or management experience.
• Solid knowledge of MS Office, particularly Excel and Word
• Great computer skills and the ability to learn new skills quickly.
• Excellent Opera PMS or Fidelio skills.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• A professional appearance.

Note: The wokplace will be Gusar district- Pik Palace and Park Chalet Hotels until March 2024, after March 2024 will be transferred to the Baku city- Bilgah Beach Hotel.

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