Bellboy

İşin təsviri

Job description:

• Welcome the guests upon their arrival in a friendly and caring manner according to the standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
• Open car door for all guests coming out of a taxi or car, provide assistance with their luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction
• Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure customer satisfaction.
• Control the traffic ensuring that there are no vehicles blocking the hotel entrance.
• Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed
• Escort guests to their room.  For first time guests, explain hotel services.  In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.  Follow up when necessary.
• Collect luggage from guest rooms and keep them in a secure area until guest departure.
• Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
• Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care.
• Maintain cleanliness and tidiness of luggage storage room.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures
• Maintain cleanliness and tidiness of lobby area sitting arrangement, magazines and newspapers and replenish desk counters with brochures, magazines, city maps for guest availability
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements:

• Excellent written and verbal communication.(English and Russian)
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

MOGAN Hotel tərəfindən digər vakansiyalar

• Front Office Agent (Receptionist)
• Cost Controller
• Qonaqların qəbulu və qeydiyyat şöbəsinin kuryeri (Bellboy)
• Cost Controller
• Rəngsaz/Malyar