Executive Housekeeper

İşin təsviri

POSITION   Executive Housekeeper

RESPONSIBLE FOR 

Floor Supervisors    
Public Area Cleaners
Laundry Manager
Laundry Workers

REPORTS TO  General Manager

PRIMARY OBJECTIVE OF POSITION

Under the general guidance of the General Manager directs and manages all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise guest satisfaction.  All work will be in line with the business plan.

TASKS, DUTIES AND RESPONSIBILITIES

OBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICE

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
• Together with Supervisors, conducts daily and random inspections of restaurant property, all housekeeping areas, and follows-up where necessary
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
• Brings all needs for repair to the attention of the Engineering Department
• Schedules and supervises all rotational and special cleaning programmes as required
• Responsible for “Lost and Found”
• Orders and keeps track of uniforms for all employees
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up

E-mail: [email protected]

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