Guest service agent

İşin təsviri

Responsibilities:

• Respond to all customers in a timely and highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
• Welcome and fulfil the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests
• Effectively and efficiently manage guest requests, enquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
• Checking all reservations and keeping the reservation systems up to date
• Having excellent knowledge about the hotel facilities and maximize sales
• Keep up with our accurate digital filing system
• Monitoring the room availability of our hotel and in the case of fully booked situations ensure the whole team is fully informed about our commercial strategy to achieve 100% occupancy.
• Dealing with revenue-related activities, such as developing and loading various "rate plans" in the system. Tracking, opening and/or closing room availability for our travel agents.

Qualifications:

• Excellent administration and organizational skills with a can-do- attitude.
• Exceptional customer service and high attention to details.
• A professional face-to-face and telephone manner with exceptional communication skills
• English language

Interested candidates are invited to send their resumes indicating “Guest Service Agent” in the subject line of the e-mail.

Ibis Baku city tərəfindən digər vakansiyalar

• HR mütəxəssis
• Qeydiyyatçı
• Xadimə
• HR assistant
• Xadimə