Receptionist

İşin təsviri

POSITION: Receptionist

DEPARTMENT: Front Office

DUTIES AND RESPONSIBILITIES:

• Is available to register, process, and greet customers promptly 
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Arranges fulfilment of customer services by working with Housekeeping, Reservations and Room Service
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment 
• Is aware, at all times, of current room status and room availability
• Is fully aware of the relevant service concepts
• Is fully aware of, and knows how to handle, all current and future hotel promotions
• Utilises yield management to maximise room revenue
• Minimises loss of revenue by adhering to all established credit procedures
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures
• Receives proper approval codes for cash and credit card paying customers
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies regarding the use of cash banks
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY:

• Is fully conversant with the hotel reservation system
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

[email protected]

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