Team Leader - Spa

İşin təsviri

Job Responsibilities:

• Assist Spa Manager in overseeing the day-to-day management of the spa and ensure guest comfort. 
• Periodically inspects all guest areas, such as lounge areas, front desk, treatment and pre-treatment areas to ensure they are kept neat and orderly. 
• Assist in the implementation of training of policies and procedures directed by the Spa Manager.
• Assist with the scheduling of group business, maximizing opportunities to increase revenue. Conduct monthly inventory of retail and operational products.
• Head up a team of spa therapists and act as a 'role model' demonstrating by example the high standards of customer care and treatments your spa demands. Your sphere of influence will also extend if applicable to reception areas
• Ensure you are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control
• Ensure spa team members are aware of company health and safety procedures; making sure you report any observed safety issues or accidents to spa management
• Assist the spa manager as and when required in the hiring, training and motivation of spa staff
• Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions. 
• Conduct pool testing and checks on other services such as jacuzzi, sauna and notify engineering and maintenance staff of any maintenance issues
• Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically, you'll be working to retail targets that are a percentage of revenues raised
• Be on hand to deal with any customer issues; typically, if any issues arise, you'll be first port of call and direct contact for clients
• Assist the spa manager in the selection and ordering of spa products, supplies and equipment.

Interested candidates can send their CV to email address. Please, mention position name on the subject line.

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İşəgötürənin reytinqi

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