Help Desk Intern

İşin təsviri

Position Responsibilities:

• Set up and maintain all hardware and software for all users
• Manage end user accounts through Active Directory
• Responsible for ongoing maintenance and future planning needs of the company s desktop environment.
• Collaborate with existing vendors and/or other IT members to evaluate new technology that is available and make recommendations to management on using that technology
• Respond to and/or troubleshoot issues reported via the Atera Help Desk ticket system or emails sent by end users
• Monitor the performance of the company s desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues 
• Pay attention to customers descriptions of their computer problems
• Ask customers questions to properly diagnose the problem
• Walk customers through the recommended problem-solving steps
• Train users to work with new computer hardware or software, such as printers, word-processing software, and email
• Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
• Create and/or update IT related documentation on an ongoing basis

Requirements:

• Knowledge of desktop environment
• Undergrad degree in a related computer field or equivalent of education and experience
• Ability to clearly communicate in non-technical language to end users
• Detail oriented and ability to document procedures and establish SOP in the desktop environment

 

Email: [email protected]

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