İşin təsviri
Responsibilities:
Helpdesk Administration:
- Provide support to employees by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general;
- Register and follow-up request progress in IT ticketing systems;
- Liaise with IT support team members to ensure effective and efficient resolution of issues;
- Enhance the Firm’s helpdesk practice by eliminating deficiencies;
- Raise awareness of employees related to IT process and procedures adopted by the Firm.
IT Administration:
- Act as the Firm’s regular point of contact for outsourced IT service and SaaS providers;
- Monitor IT infrastructure as and when necessary, including administration of onsite copiers, printers and telephones;
- Maintain an up-to-date register of IT assets, including but not limited to IT equipment, software, licences, users, workstations, communication lines, etc.;
- Maintain an up-to-date register of the Firm’s critical systems and processes;
- Carry out all necessary tasks with respect to employee onboarding and offboarding from IT perspective;
- Carry out market research of software and hardware solutions with respect to both upgrades and new acquisitions;
- Carry out regular IT risk assessment for new and on-going projects;
- Carry out regular check of the Firm’s IT capacity to ensure its IT infrastructure changes with operational and business requirements;
- Assist with drafting and execution of IT policies and/or IT-related sections of any other policies.
Compliance:
- Ensure the Firm’s compliance with IT controls issued by the Head Office;
- Assist with implementation of the frameworks co-related with IT, such as information security management system, quality control management system and others;
- Assist during internal and external audit of the Firm’s IT infrastructure.
Duties:
- Ensure alignment of operations with corporate policies and procedures;
- Represent BDO in a professional manner through punctuality & appearance;
- Apply honesty, integrity and objectiveness while on duty;
- Meet set deadlines.
Requirements:
- Bachelor's degree in information technology, computer science, math, or similar field;
- At least two years' experience in system administration or related role;
- Strong troubleshooting, analytical, and problem-solving skills;
- Result orientation, attention to detail and perfectionist mindset;
- Good interpersonal skills and the ability to work with IT and non-IT personnel;
- Intermediate level of English and good knowledge of Russian;
- Good communication, writing and time management skills;
- Honesty, integrity and professional ethics.
Interested candidates are requested to send their updated resumes with “IT Administrator – IT1502” mentioned in the email subject.
Email: [email protected]